Key Facts
Years in businesss
Average rating
TX, CO
State availability
20 years
Warranty
Top brands
Solar brands
Solar Loans, Lease or Power Purchase Agreement (PPA), Outright Solar Panel Purchases, FHA and Fannie Mae loans, Home Equity Loans and HELOCs
Financing options
Local Expert, Experienced Installer, Trusted Solar Provider
Acknowledgement
Experienced installer
Expertise
No information
BBB Rating
3.67
SolarReviews rating
Quick Summary
- Overall Rating: The company earns our expert rating of 4, supported by the following customer reviews from top platforms:
- Rating: 4.3 based on 430 Google reviews
- 2.2 based on 20 reviews from Yelp
- Rating: 4.5 from 245 reviews on Facebook
- 3.67 from 12 Reviews on SolarReviews
- 4 based on 325 reviews from Bestcompany
- Years in Business: Pure Energy Inc. has been installing solar since 2014.
- State Availability: Pure Energy Inc. operates in Texas and Colorado. They have offices in San Antonio, Lubbock, and Colorado Springs. They are also planning to open an office in Waco, Texas.
- Warranty Options: We couldn’t find specific information about the warranty options offered by Pure Energy Inc.
- Solar Panel Options: We couldn’t find specific information about the solar panel options offered by Pure Energy Inc.
- Payment Options: The company cooperates with the following organizations: Credit Human, Dividend, Goodleap, and Mosaic.
- BBB Rating: Pure Energy Inc. has a BBB rating of 3.49/5 based on 53 customer reviews.
*Please note that this information is based on the latest available data and may have changed.
Customer Reviews
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Detailed review
Our Expert Recommendation
Pure Energy Inc., a solar energy company, has made a significant impact in the renewable energy sector. With its headquarters in San Antonio, Texas, the company has been installing solar panels since 2014. The company’s commitment to providing clean energy solutions has earned it a reputation as one of the best companies in the state.
What We Liked
One of the standout features of Pure Energy Inc. is its customer service. Many customers have praised the company’s sales and installation crew for their professionalism and attention to detail. The company’s clear communication standards and fair pricing have also been highlighted by customers.
A customer from Lubbock, Texas, commended Pure Energy Inc. for their excellent customer service and professionalism during the installation process. Another customer on Reddit echoed these sentiments, stating that the team was kind, responsive, and a delight to work with.
What We Did Not Like
Despite the positive reviews, Pure Energy Inc. has faced some criticism. There have been complaints about the company’s after-sales support. Some customers have reported that their calls went unanswered when they faced issues with their solar systems.
On Reddit, a user expressed disappointment with the company’s service outside of Lubbock, Texas. The user reported that their system was not working properly and their attempts to contact the company were ignored.
Moreover, the company has faced complaints about its products and services on the Better Business Bureau (BBB) website. Over the past three years, the BBB has recorded 15 complaints against Pure Energy Inc.
Recommendation
Based on our review, we recommend Pure Energy Inc. for customers in their service areas, particularly for those who value high customer satisfaction and supportive after-sales service. However, we advise potential clients to seek clarity on warranty and product options and to consider the varied customer experiences when making a decision. The company’s commitment to sustainability and affordability makes them a viable choice for those looking to invest in solar energy.