Pure Energy Inc.

Pure Energy Inc.

Pure Energy Inc. Reviews

Pure Energy Inc. Customer Reviews

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Pure Energy Inc. Reviews

Key Facts

Since 2014

Years in businesss

4

Average rating

TX, CO

State availability

20 years

Warranty

Top brands

Solar brands

Solar Loans, Lease or Power Purchase Agreement (PPA), Outright Solar Panel Purchases, FHA and Fannie Mae loans, Home Equity Loans and HELOCs

Financing options

Local Expert, Experienced Installer, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

No information

BBB Rating

3.67

SolarReviews rating

Quick Summary

  • Overall Rating: The company earns our expert rating of 4, supported by the following customer reviews from top platforms:
  • Years in Business: Pure Energy Inc. has been installing solar since 2014.
  • State Availability: Pure Energy Inc. operates in Texas and Colorado. They have offices in San Antonio, Lubbock, and Colorado Springs. They are also planning to open an office in Waco, Texas.
  • Warranty Options: We couldn’t find specific information about the warranty options offered by Pure Energy Inc.
  • Solar Panel Options: We couldn’t find specific information about the solar panel options offered by Pure Energy Inc.
  • Payment Options: The company cooperates with the following organizations: Credit Human, Dividend, Goodleap, and Mosaic.
  • BBB Rating: Pure Energy Inc. has a BBB rating of 3.49/5 based on 53 customer reviews.

*Please note that this information is based on the latest available data and may have changed.

Customer Reviews

There are no reviews yet. Be the first one to write about your experience with the company.




Company Gallery

Detailed review

Pure Energy Inc. is a solar energy solutions provider based in San Antonio, Texas. They offer affordable and sustainable solar energy solutions for both residential and commercial properties. Their services include providing a free consultation with their expert team.

History: As for the company’s history, Pure Energy Inc. has been installing solar panels since 2014. They have offices in various locations including Colorado Springs, Lubbock, San Antonio, and Waco.

Mission Statement: The company’s mission is to help customers break free from outrageous power bills with solar energy. They aim to provide an energy bill that never goes up and ultimately goes away. They offer a hassle-free consultation, create a detailed proposal of the customer’s current energy consumption and available financing options, and schedule and install the solar panels.

Core Values: They value sustainability, customer satisfaction, and affordability.

Pros and Cons

Pros

  1. High Customer Satisfaction: Many customers have given Pure Energy Inc. a 5-star rating.
  2. Quality Installation: The quality of the installation process has been rated highly.
  3. Good After Sales Support: The after-sales support has received positive feedback.
  4. Accurate Pricing: The price quoted by the company is generally accurate.

Cons

  1. Service Issues: Some customers have reported issues with the service, especially for those not living in Lubbock.
  2. System Performance: There have been complaints about the system not performing as promised.
  3. Communication Problems: Some customers have reported that their calls and concerns are going unanswered.
  4. Complaints: The Better Business Bureau has recorded 15 complaints about Pure Energy Inc. in the last 3 years.

*Please note that this information is based on the latest available data and may have changed. For the most accurate and up-to-date information, we recommend contacting Yes Solar Solutions directly or visiting their official website.

Reviews

Positive Reviews

  1. “They gave me the information needed to make an informed decision without any pressure.”
  2. “Within minutes of filling out their form I received calls from 3 Solar companies. I was able to setup appointments with them. I got something accomplished within a very short amount of time. Perfect!”
  3. “Hannah Steele from Blue Raven was my Project Manager. She was great. She walked me through the presentation, answered all my questions and after I signed my paperwork, she stayed in contact with me during the construction, permit and energizing of my units.”

Negative Reviews

  1. “The original install went well, then I had a problem with faulty inverter, the installer was hard to get a hold of they eventually turned up unannounced and removed the inverter, try to get hold of them for nearly 3 weeks then they came back and installed a new inverter which is not working correctly stating I am off grid again the installer has not responded then unannounced turn up yesterday have had a look at the system and have went away still not working no communication from installer to inform me what is going on!”
  2. “Never buy anything from a door knocker, a telemarketer, or anyone selling inside another retail store. If you want solar then look up companies yourself and call the legit ones. Most out there are fake solar companies who really are just scammy finance companies that will sell you the lowest grade panels for the highest price with a bad 30 year loan to where they make all their money back in the first few years.”
  3. “If one solar company wants to smear another all they got to do is make a bunch of negative reviews. They’re not real, don’t trust.”

Source

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Areas served

Pure Energy Inc. is a solar energy company that has offices in several locations across the United States. Here are some of their known service areas:

  • Colorado Springs, CO: 975 Elkton Drive, Colorado Springs CO, 80907
  • Lubbock, TX: 5714 40th Street, Lubbock TX, 79407
  • San Antonio, TX: There are two offices in San Antonio. One at 18847 Redland Road Suite 100, San Antonio TX, 78259 and another at 231 E Rhapsody Dr, San Antonio TX, 78216
  • Waco, TX: There are two offices in Waco. One at COMING SOON, Waco TX, 76708 and another at 5900 Franklin Av Service Rd, Waco Texas, 76710

Services Offered

  • Energy Services: Their mission is to be the most competitive energy brokerage in the major deregulated markets for electricity and gas for all customers. They simplify the process and find the best price for you, whether you are looking for an energy rate for your home or your business.
  • Solar Services: They offer solar energy solutions, including free installations, energy-efficient upgrades, full-coverage warranties, and guaranteed annual solar production. They help you switch to solar with zero upfront costs.
  • Water Purification: The company provides whole home water filtration systems, which include a water softener, drinking water system, as well as installation and supplies.

Brands Sold

We couldn’t find specific information about the brands of solar panels, inverters, and batteries sold and installed by Pure Energy Inc.

Licenses & Certifications

We couldn’t find specific information about their licenses and certifications from the search results.

Payment & Financing Options

  1. Solar Loans: These fund the purchase and installation of solar panels. You can compare unsecured personal loans, home equity financing, and cash-out refinancing to find the best way to pay for solar panels.
  2. Lease or Power Purchase Agreement (PPA): In this arrangement, you agree to pay a fixed monthly amount for the electricity generated by the solar panels installed on your property.
  3. Outright Solar Panel Purchases: If you have the funds, you can make an upfront cash payment to purchase and install the solar panels.
  4. FHA and Fannie Mae loans: These are specific types of loans that can be used for solar panel financing.
  5. Home Equity Loans and HELOCs: These are loans that you take against the equity of your home.
  6. Contractor Financing: Some solar installation contractors offer financing options.

Contact Information

Phone Numbers:

  • (210) 439-4886
  • (435) 760-0720
  • (833) 937-7873
  • (352) 377 6527

Email: [email protected]

Local Offices Addresses:

  • 975 Elkton Drive, Colorado Springs CO, 80907
  • 5714 40th Street, Lubbock TX, 79407

Headquarter Address:

  • 231 E Rhapsody Dr, San Antonio, TX 78216-3115
  • 18847 Redland Road Suite 100, San Antonio TX, 78259

Our Expert Recommendation

Pure Energy Inc., a solar energy company, has made a significant impact in the renewable energy sector. With its headquarters in San Antonio, Texas, the company has been installing solar panels since 2014. The company’s commitment to providing clean energy solutions has earned it a reputation as one of the best companies in the state.

What We Liked

One of the standout features of Pure Energy Inc. is its customer service. Many customers have praised the company’s sales and installation crew for their professionalism and attention to detail. The company’s clear communication standards and fair pricing have also been highlighted by customers.

A customer from Lubbock, Texas, commended Pure Energy Inc. for their excellent customer service and professionalism during the installation process. Another customer on Reddit echoed these sentiments, stating that the team was kind, responsive, and a delight to work with.

What We Did Not Like

Despite the positive reviews, Pure Energy Inc. has faced some criticism. There have been complaints about the company’s after-sales support. Some customers have reported that their calls went unanswered when they faced issues with their solar systems.

On Reddit, a user expressed disappointment with the company’s service outside of Lubbock, Texas. The user reported that their system was not working properly and their attempts to contact the company were ignored.

Moreover, the company has faced complaints about its products and services on the Better Business Bureau (BBB) website. Over the past three years, the BBB has recorded 15 complaints against Pure Energy Inc.

Recommendation

Based on our review, we recommend Pure Energy Inc. for customers in their service areas, particularly for those who value high customer satisfaction and supportive after-sales service. However, we advise potential clients to seek clarity on warranty and product options and to consider the varied customer experiences when making a decision. The company’s commitment to sustainability and affordability makes them a viable choice for those looking to invest in solar energy.

Head Office Location

Pure Energy Inc.
231 E Rhapsody Dr, San Antonio, TX 78216

Local Offices

Social Links

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REVIEWED BY

Solar Energy Consultant

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