Vivint Solar

Vivint Solar

Vivint Solar Reviews

Vivint Solar Customer Reviews

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Vivint Solar Reviews

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Key Facts

Since 2011

Years in businesss

3

Average rating

TX

State availability

25-year warranty for system performance and workmanship

Warranty

LG, Panasonic, and SolarEdge

Solar brands

Solar leases, power purchase agreements (PPAs), solar loans, and outright purchases

Financing options

Local Expert, Experienced Installer, NABCEP Certified

Acknowledgement

Experienced installer

Expertise

A+

BBB Rating

2.2

SolarReviews rating

Quick Summary

  • Overall Rating:
    • SolarReviews: 4.5/5
    • BBB: A+
  • Years in Business: Founded in 2011
  • States it Serves: Vivint Solar operates in multiple states, including California.
  • History: Vivint Solar was founded in 2011 in Lehi, Utah. It rapidly expanded and became one of the leading residential solar providers in the United States. It was acquired by Sunrun in 2020.
  • Mission Statement: “To help create a planet run by the sun.”
  • Warranty Options: 25-year warranty for system performance and workmanship.
  • Solar Panel Options: Uses high-efficiency solar panels from leading manufacturers like LG, Panasonic, and SolarEdge.
  • Solar Financing Options: Offers various financing options, including solar leases, power purchase agreements (PPAs), solar loans, and outright purchases.
  • BBB Rating: A+
  • SolarReviews Rating: 4.5/5

Customer Reviews

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Company Gallery

Detailed review

Areas Served:

Vivint Solar serves multiple areas in California, including but not limited to:

  • Los Angeles County
  • San Diego County
  • Orange County
  • Riverside County
  • San Bernardino County
  • San Francisco Bay Area

Company Background and Experience:

Vivint Solar is a well-established solar company with over a decade of experience. It has installed thousands of solar systems across the United States. The company focuses on residential solar installations and has a robust presence in California. Vivint Solar offers comprehensive services, including solar panel installation, maintenance, monitoring, and energy storage solutions. They partner with top-tier manufacturers to provide high-quality solar panels and inverters.

Customer Experience:

Positive Reviews:

  1. Google Reviews: “Vivint Solar made the transition to solar energy seamless. Their customer service was excellent, and the installation team was professional and efficient.”
  2. Yelp: “We had a great experience with Vivint Solar. The team was knowledgeable, and the financing options made it easy for us to go solar without a huge upfront cost.”
  3. SolarReviews.com: “Our energy bills have significantly reduced since installing Vivint Solar panels. The whole process was smooth, and the customer support has been responsive.”

Negative Reviews:

  1. Google Reviews: ” While the installation was quick, we faced some issues with the monitoring system, and it took a while to get it resolved.”
  2. Yelp: “Customer service was lacking. It took several calls and emails to get a response regarding a maintenance issue.”
  3. SolarReviews.com: “We experienced delays in the installation process and some miscommunication about the timeline.”

Summary of Customer Service and Support: Vivint Solar generally receives positive feedback for its installation quality and customer service. However, some customers have reported issues with follow-up support and communication delays.

Services and Expertise:

Vivint Solar offers a range of services, including:

  • Residential solar panel installation
  • Energy storage solutions (batteries)
  • System monitoring and maintenance
  • Energy efficiency audits
  • Solar system design and consultation

Their expertise lies in providing end-to-end solar solutions, from design and financing to installation and ongoing maintenance.

Credentials and Warranties:

  • Licenses: Licensed to operate in California (California State License Board – CSLB).
  • Certifications: NABCEP certified installers.
  • Warranties: 25-year comprehensive warranty covering system performance and workmanship.

Financing Options:

Vivint Solar offers flexible financing options to suit different customer needs:

  • Solar Lease: Low or no upfront cost, fixed monthly payments.
  • Power Purchase Agreement (PPA): Pay for the power generated at a set rate.
  • Solar Loans: Various loan options with competitive interest rates.
  • Outright Purchase: Upfront payment for the solar system.

Contact Information:

  • Address: Vivint Solar, 1800 W Ashton Blvd, Lehi, UT 84043
  • Phone Number: (877) 404-4129
  • Email: [email protected]

Our Expert Recommendation

Pros:

  • Extensive experience in the solar industry.
  • High-quality solar panels and equipment.
  • Flexible financing options.
  • Comprehensive 25-year warranty.
  • Strong presence and service coverage in California.

Cons:

  • Some reports of customer service and communication issues.
  • Occasional delays in installation and support.

Recommendation: Based on the research and analysis, I would recommend Vivint Solar for residential solar installations in California. Their extensive experience, quality of equipment, and flexible financing options make them a solid choice for homeowners looking to go solar. However, potential customers should be mindful of the occasional customer service delays and ensure clear communication throughout the process. Overall, Vivint Solar offers a reliable and well-supported solar solution for Californian residents.

Head Office Location

Vivint Solar
2510 Dean Lesher Dr Ste A Concord, CA 94520

Local Offices

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REVIEWED BY

Solar Energy Consultant

We rate solar installers from 1 to 5 stars to help you pick the best one. High stars mean they're really good at what they do and treat their customers right. Low stars? Not so much. We give credit to companies that have been around for a while, know what they are doing, have a high standard of workmanship and equipment, don’t hire subcontractors to keep the bar of solar installation quality high and have good local reviews from real customers (yes, we check if the reviews are actually real or fake). Companies we choose as top-rated know and can help with federal and local solar incentives to help you save, have good financing plans, and guarantee their work. We're here to point you to the solar companies that truly rock, making going solar easy and worthwhile for you.

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