Poulin Solar Pro

Poulin Solar Pro

Poulin Solar Pro Reviews

Poulin Solar Pro Customer Reviews

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Poulin Solar Pro Reviews

Key Facts

Since 1982

Years in businesss

4.3

Average rating

NM

State availability

25/25/25-year warranty (product, performance, and labor warranty with every solar panel installation)

Warranty

Q CELLS, Enphase

Solar brands

Cash Purchase, Bank Loans, Government Assistance, Lease or Power Purchase Agreement (PPA)

Financing options

Local Expert, Experienced Installer, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

A+

BBB Rating

4.64

SolarReviews rating

Quick Summary

  • Overall Rating: The company earns our expert rating of 4.3, supported by the following customer reviews from top platforms:
  • Years in Business: They have been installing solar since 1982.
  • State Availability: Poulin Solar Pro primarily serves New Mexico, with offices in Albuquerque and Santa Fe.
  • Warranty Options: They offer a 25/25/25-year warranty. This includes a 25-year product, performance, and labor warranty with every solar panel installation.
  • Solar Panel Options: The company uses Q CELLS solar panels, which are known for their high performance. Q CELLS proprietary Anti PID technology prevents annual degradation performance on their panels.
  • Payment Options: Poulin Solar Pro accepts cash, major credit and debit cards (Visa, Mastercard, American Express, Diners Club International, Discover), PayPal, and Apple Pay.
  • BBB Rating: They have an A+ BBB rating.

*Please note that this information is based on the latest available data and may have changed.

Customer Reviews

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Company Gallery

Detailed review

Poulin Solar Pro is a top-rated solar installer in New Mexico. The company is dedicated to helping New Mexicans go solar, save money, and help the environment. They sell high-quality solar panels and their requisite accessories from brands known for their durability and reliability. They cater to homeowners throughout the city for whatever reason they want to switch to solar.

History: The company was founded in 1982 by Tom Poulin in Albuquerque, New Mexico. It has served as Albuquerque’s go-to source for solar panel installation for years. The Poulin Design Center, part of the company, has been a mainstay in home remodeling for nearly 40 years.

Mission Statement: Poulin Solar Pro’s mission statement is: “We make solar easy for New Mexico by providing complete customer satisfaction through quality design, time-tested solar technology, and smooth production methods with a dependable, knowledgeable team”.

Core Values: While the company does not explicitly list its core values, it is clear from their mission statement and company description that they value customer satisfaction, quality design, time-tested solar technology, and environmental sustainability. They are passionate about solar panels and how they can help homeowners throughout Albuquerque. They strive to help those who want to save money, do their part to help the environment, and those who would like to have energy independence.

Pros and Cons

Pros

  1. Highly Rated: Poulin Solar Pro is rated the #1 Solar Installer in New Mexico. They have an average rating of 4.64 from 65 reviews.
  2. Quality Products: They sell high-quality solar panels and their requisite accessories from brands known for their durability and reliability.
  3. Experienced: The company has been installing solar since 19822, making them one of the more experienced solar installers in the area.
  4. Customer Satisfaction: They have a strong focus on customer satisfaction, as evidenced by their mission statement and positive reviews.
  5. Variety of Services: Poulin Solar Pro offers a variety of services including installation, financing, energy auditing, and general contracting.

Cons

  1. Communication Issues: Some customers have reported issues with communication, particularly during the early stages of their projects.
  2. Project Delays: There have been instances where projects were not completed within the initially promised timeframe.
  3. Additional Costs: In some cases, customers were asked to pay additional fees not included in the initial contract.

*Please note that this information is based on the latest available data and may have changed. For the most accurate and up-to-date information, we recommend contacting Yes Solar Solutions directly or visiting their official website.

Reviews

Positive Reviews

  1. Williams | Albuquerque, New Mexico | 12/18/2022: “Great service. The experience from beginning to end was seamless! We had one panel not working on day one and they noticed it before we did, and came out immediately to get it up and running. Excellent experience all around.”
  2. Mark P: “Poulin SolarPro is a first-rate, quality organization. They did everything they said they would do. The installation was smooth and minimally disruptive. They handled all of the permitting and paperwork. My installation was more difficult than most because of the location: Los Alamos. But the Poulin staff took this in stride and remained cheerful.”
  3. Sarah: “We are very pleased with our decision to purchase a new rooftop solar system from Poulin Solar Pro. Their team has been very thorough and responsive throughout the process. The installation and connection process was very prompt, with clear and consistent communication.”

Negative Reviews

  1. Keoma | Albuquerque, New Mexico | 06/04/2023: “Terrible customer service. I contracted this company because of their high reviews but after completing a project with them, I’m not sure how they got those reviews. After talking to some other companies first, I decided to use SolarPro for my project. We signed a contract that included electric panel upgrade and the project was slated to complete in four months. The first two months, I barely received any communications from them. When I sent them emails asking about status, it would take a week or even sometimes they don’t respond. The only bright spot is Kara in customer service, when you bypass everyone else and contact her, she was very helpful. After two months and the paper work started moving, I got a notice that my panel upgrade will cost an additional $1500 even though we had it in the contract. I tried contacting the Paulin brothers who are the owners and they did not even make a courtesy reply, nothing different than other times trying to contact the project manager. I was then told that I either pay the extra fee or the project would not continue. It was a tough choice to stay with them but since we already wasted 2 months, I didn’t want to restart the process all over with another company. The project continued to move slow which I understand is due to applications with PNM and the city so they don’t have much control. Once install happened, that was quick and professional with no issues. The project was finished 6 month after start instead of the original 4 months promised. Part of the rebate process with the NM state, SolarPro had to send me forms to complete. It took them 2 months from end of my project to send me the forms. By the time they did and I turned that into the state, the state ran out of money for 2022 projects which I was never told it was a possibility otherwise I would have pushed the completion into 2023.”
  2. Yelp User: “Top of the line equipment for a competitive price. Excellent communication throughout sales and installation and activation, even follow up. However, there were some unexpected additional costs and delays in the project.”
  3. SolarReviews User: “The project was finished 6 months after start instead of the original 4 months promised. Part of the rebate process with the NM state, SolarPro had to send me forms to complete. It took them 2 months from the end of my project to send me the forms. By the time they did and I turned that into the state, the state ran out of money for 2022 projects.”

Source

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Areas served

Poulin Solar Pro primarily serves the state of New Mexico, with a particular focus on the cities of Albuquerque and Santa Fe. They have been a mainstay in home renovation and solar panel installation in Albuquerque and the surrounding area for almost 40 years.

Services Offered

  1. Solar System Installation: They provide quality solar panel installation services. They have a team of professional solar installation experts to help you go green and save money at the same time.
  2. Solar System Repair: The company offers repair services for existing solar systems.
  3. Add Solar Panels: If you already have a solar system and want to expand it, they can add more solar panels.
  4. Solar System Maintenance: Poulin Solar Pro provides maintenance services to ensure your solar system is operating at its best.
  5. Add to Existing System: They can add to your existing solar system, enhancing its capacity and efficiency.
  6. Energy Auditing: The company offers energy auditing services to help you understand your energy usage and how much you could save by switching to solar.
  7. General Contracting: They also offer general contracting services.

Brands Sold

Solar Panels:

  • Q CELLS Solar Panels: Q CELLS solar panels are known for their high performance and durability. They have proprietary Anti PID technology that prevents annual degradation performance on their panels. Additionally, the nano-coating on their panels acts as a mirror, reflecting more sun ray into the system, that would otherwise be wasted.

Inverters:

  • Enphase Microinverters: Enphase Microinverters are known for their reliability and efficiency. They use Burst Mode™ technology to ensure that your solar system captures energy in low light conditions. They also offer continuous power during a daytime outage, rapid shutdown compliance, module-level monitoring, and design flexibility to maximize roof space.

Batteries:

  • The specific brands of batteries that Poulin Solar Pro uses are not explicitly mentioned in the available resources.

Licenses & Certifications

Poulin Solar Pro is licensed in the state of New Mexico. The current license number is 21850. This licensing ensures that they meet the state’s standards for professional conduct and competence.

Payment & Financing Options

  • Cash Purchase: One option to consider is paying for your solar system in cash. While this may require a larger upfront investment, it can also offer potential long-term cost savings and the satisfaction of owning your solar system outright.
  • Bank Loans: You can finance your solar panels through a home equity loan or a line of credit. These loans let you borrow money against the value of your home, and they usually have lower interest rates than other types of loans. The interest you pay on a loan may be tax-deductible, saving you money in the long run.
  • Government Assistance: The state and federal tax incentives can significantly reduce the cost of your system. The federal tax credit covers up to 30% of the cost of your system. Additionally, many states also offer additional incentives, such as rebates or tax credits. New Mexico currently offers a 10% tax credit and does not charge sales tax on the system.
  • Lease or Power Purchase Agreement (PPA): Solar leases and power purchase agreements (PPAs) are popular financing options for rooftop solar power systems.

Contact Information

Phone Number(s):

  • The main phone number for Poulin Solar Pro is (505) 596-4495.
  • Another contact number is (505) 322-2221.

Email:

The specific email address for Poulin Solar Pro is not listed in the available resources.

Local Offices Addresses

Santa Fe Office: 1300 Rufina Circle Suite B-1, Santa Fe, NM, 87507

Headquarter Address

8600 Pan American Fwy NE, Albuquerque, NM, 87113

Our Expert Recommendation

Poulin Solar Pro, a solar installation company based in New Mexico, has made a significant impact in the solar industry. With a history dating back to 1982, the company has built a reputation for quality service and customer satisfaction. Here’s our take on why Poulin Solar Pro stands out as one of the best companies in the state.

What Makes Poulin Solar Pro Stand Out

Poulin Solar Pro is rated the #1 Solar Installer in New Mexico. This high rating is a testament to their commitment to quality and customer satisfaction. They offer a variety of services, including solar system installation, repair, maintenance, and expansion. Their mission statement reflects their dedication to making solar energy accessible and easy for New Mexicans.

The company’s history and experience in the industry are also noteworthy. Founded in 1982, Poulin Solar Pro has nearly four decades of experience in solar installation. This long-standing presence in the industry speaks volumes about their expertise and reliability.

What We Liked

We were particularly impressed by Poulin Solar Pro’s commitment to customer satisfaction. Their mission statement emphasizes quality design, time-tested solar technology, and smooth production methods. This focus on the customer is further reflected in their high ratings and positive reviews.

Their range of services is another strong point. From installation to maintenance, they offer comprehensive solutions for anyone looking to switch to solar energy. They also sell high-quality solar panels and accessories from reliable brands, ensuring that customers get the best products in the market.

What We Didn’t Like

Despite the many positives, there were a few areas where Poulin Solar Pro fell short. Some customers reported issues with communication, particularly during the early stages of their projects. There were also instances of project delays and additional costs not included in the initial contract. These are areas where the company could improve to enhance the overall customer experience.

Customer Reviews

Customer reviews are a crucial part of our assessment. On SolarReviews, Poulin Solar Pro has an average rating of 4.64 from 65 reviews. Many customers praised the company’s service and professionalism. However, some customers reported issues with communication and project delays.

Our Recommendation

Based on our research and assessment, we would recommend Poulin Solar Pro to those considering solar installation in New Mexico. Their commitment to quality, customer satisfaction, and their range of services make them a top choice in the industry. However, potential customers should be aware of the reported communication issues and possible project delays.

Please note that this review is based on available online information and customer reviews. We encourage you to do your own research and reach out to the company directly for the most accurate and up-to-date information.

Head Office Location

Poulin Solar Pro
8600 Pan American Fwy NE, Albuquerque, NM 87113

Local Offices

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