Shine Solar, LLC

Shine Solar, LLC

Shine Solar, LLC Reviews

Shine Solar, LLC Customer Reviews

3.8
3.8 out of 5 stars (based on 10 reviews)
Excellent70%
Very good0%
Average0%
Poor0%
Terrible30%
Last Updated: April 12, 2024Views: 215

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Shine Solar, LLC Reviews

Last Updated: April 12, 2024Views: 215

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See how much it will  cost to install solar panels for your home.

Key Facts

since 2016

Years in businesss

4,2

Average rating

AR, KS, MO, ОК, TX

State availability

a 25-year manufacturer warranty, a 25-year production guarantee, a 12-year workmanship warranty, and a 5-year roof replacement warranty

Warranty

Tesla, Sonnen, and Enphase

Solar brands

Secured Solar Loans, Unsecured Solar Loans, Property Assessed Clean Energy Programs (PACE), Solar Leasing

Financing options

Local Expert, Experienced Installer, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

A+

BBB Rating

4.76

SolarReviews rating

Quick Summary

  • Overall Rating: The company earns our expert rating of 4.2, supported by the following customer reviews from top platforms:
  • Years in Business: Shine Solar, LLC has been installing solar since 2016.
  • State Availability: They operate in 5 states: Arkansas, Kansas, Missouri, Oklahoma, and Texas.
  • Warranty Options: The company offers a 25-year manufacturer warranty, a 25-year production guarantee, a 12-year workmanship warranty, and a 5-year roof replacement warranty.
  • Solar Panel Options: Shine Solar, LLC provides Monocrystalline panels and solar shingles.
  • Payment Options: They, LLC offers a full purchase option and a solar loan option. The company also offers a 12-month, no interest, no payment solar loan option.
  • BBB Rating: Shine Solar, LLC has an A+ rating with the Better Business Bureau (BBB).

*Please note that this information is based on the latest available data and may have changed.

Customer Reviews

July 29, 2024

This is Kendrick Williams and my experience with solar was absolutely amazing. They were so professional and helpful with everything me and my wife needed help with

Marquita Blair
Verified
July 29, 2024

I absolutely DO NOT recommend this company. It has felt like a complete SCAM.

We were sold one thing and have gotten nowhere close to that, and are now stuck with a payment for solar panels and an electric bill that’s still incredibly high because they deceived us. You can hardly get anyone on the phone, but if anyone calls you back it’s almost always a different person. We have gone round and round with them for over a month now. The communication is absolutely terrible, and no one has any idea what’s going on. At one point they told us our panels shouldn’t have even been on, but they had been for weeks??? So far the only answer we’ve gotten is that we actually need to buy more panels in order for us to get the output we were sold, but of course they won’t come out for less than 5 panels, so that seems like an upsell SCAM. We were finally told Mark Young in the Customer Satisfaction department was reviewing all of our phone calls in order to get to the bottom of our issues. He said he would call back on a specific time on a specific day, but of course that didn’t happen. We’ve called over and over. I’ve taken time off of work for a tech to come out who never showed. Once I questioned where he was at, I was told he called in sick, but of course that was AFTER, he didn’t show and after I had already missed work. UNPROFESSIONAL and TERRIBLE customer service. Our next step is to take legal action because we have no other option – NO ONE WILL CALL US BACK! Seriously, use ANY OTHER solar company. Learn from our nightmare, so you don’t experience the same.

Chandler Richert
Verified
July 27, 2024

Shine solar did a very good job on installing our system.I would recommend them to others.

lisa wolf
Verified
July 25, 2024

Chris and David are very personable and professional! They stayed on task the entire time and answered all our questions with a good knowledge base of their job. Very happy with their visit.

Angie Kemp
Verified
July 23, 2024

Great customer service I would recommend to all my family and friends

Kimberly Klinefelter
Verified
July 23, 2024

We were a little unsure what to expect going solar , but Shine answered all our questions and were very professional. We are very pleased with the entire process!

Mark Klinefelter
Verified
July 22, 2024

Really good people to deal with. The sells people were very easy to deal with. The installers were very good cleaned up after they completed the job. Very good looking job in my field.

Harvey Nash
Verified
July 20, 2024

Great job by the crew’s. We loved the experience, nice and easy for us.

Jonathan Seiber
Verified
July 19, 2024

Beware as I was contacted by a sales rep who could not answer direct questions and passed on false information about real estate and how the system transfers. Could not provide even a ballpark figure in costs to me on the phone which I find difficult to believe. Being skeptical I was convinced to set up a telephone meeting to provide some data to get a viable quote so I could do my research to determine what would be or not be a smart business decision. My appointment was set up for 1130 today so I adjusted my calendar and rearranged plans to be ready for the meeting.at 1130 no call took place as I sat and waited. At about 1150 another important call came in I had to take. While on this important call Shine Solar tried calling in at 1154 being 24 minutes late. I tired calling back at 1210 after my other call ended and as I assumed could not reach anyone and got sent to voicemail. I would stay clear of this company as appear to be used car salesman which sensationalized information that is not completely accurate. If you cannot meet your initial meeting commitments, then I would question any other business commitments. I hope this helps others to keep them from entertaining the option of doing business with this entity.

Todd Kauffman
Verified
May 24, 2023

Gave me over to a loan company that opened a bank account in my name without permission, hired roofers who ruined my gutters andade no effort to rectify the situation, and has the audacity to try to sell me more without even making any attempt to fix the gutter system. They never pick up the phone or call me back.

Misty Stone
Verified



Company Gallery

Detailed review

Shine Solar, LLC is a provider of solar installation and energy services. They offer home battery systems, solar panels, photovoltaic, and other products. They specialize in residential and commercial solar sales and installations.

History: The company was founded by brothers Caleb and Nick Gorden in 2016. Since its inception, Shine Solar has installed solar panels on more than 1,800 homes throughout the Midwest.

Mission Statement: The goal of Shine Solar is to help homeowners become power owners as well, making your power bill an asset rather than a liability. They aim to generate happiness for their customers and themselves through an extraordinary customer experience that inspires all of them to tell the world.

Core Values: They are committed to providing high-quality HVAC systems for a relaxed and healthy indoor environment. They offer exclusive benefits such as 0% interest and a 30% federal tax credit, all while ensuring energy independence and self-reliance. They also provide panel performance monitoring for the lifetime of your system.

Pros and Cons

Pros

  1. Shine Solar, LLC includes a free energy efficiency package with in-house energy audits.
  2. They offer a 12-month, no interest, no payment solar loan option.
  3. They provide panel performance monitoring for the lifetime of your system.
  4. Shine Solar assures a certain amount of energy output for the first 25 years, based on a 0.6% annual degradation rate. If your system falls short, you will be compensated based on your electric provider’s energy costs, and additional panels may be installed.

Cons

  1. Shine Solar, LLC is only available in five states.
  2. The company isn’t clear about panel types or payment options on its website.
  3. Some customers have reported that their system was installed improperly or isn’t producing its guaranteed energy savings.
  4. Some customers have reported issues with customer service.

*Please note that this information is based on the latest available data and may have changed. For the most accurate and up-to-date information, we recommend contacting Yes Solar Solutions directly or visiting their official website.

Reviews

Positive Reviews

  1. “I am happy with Shine Solar. Their representatives, support staff, and install staff have been direct, efficient, and polite. Their install team did a fantastic job of getting everything set up!”
  2. “We decided to go with Solar when we moved into our new home last summer. After reviewing and talking with a few companies we chose Shine Solar. We are so glad we did. If you are thinking of going Solar, don’t hesitate working with Shine. They have worked with us, communicated with us every step of the way and their service people were great. Thanks Shine Solar.”
  3. “A big shout out to Shine Solar, Austin was the salesman that I dealt with and sold me the panels and hookup, the installers also did a great job and were very professional.”

Negative Reviews

  1. “I believed the account reps about how solar would make things easier as I prepare for retirement. It was not even close. It took months for service to be installed rain sure didn’t help matters, but was not the main issue as it was installed wrong twice. Tried to end service then, but once again a ‘Manager’ assured me they would correct mistakes. Took several more months. Took so long that I made 2-3 payments on loan before I got any solar return. I was told they would reimburse me for payments made by my rep Michael. Still no reimbursement after several months. Weather caused a power outage and our home generator which we bought from Shine did not work. Came out 3 times and last service person could not figure out what was wrong (He said it was wired incorrectly). Used one of my extension cords to supply power and said they would be back out to fix. It has been several months and nothing. If I could have system removed I would in a heartbeat! They are scam artists taking advantage of older people!”
  2. “Shine Solar isn’t clear about panel types or payment options on its website.”
  3. “Glad everyone else likes their system, I have panels in my back yard and my electric bill was over two hundred dollars last month not to mention I have only produced kWh since the beginning of June but there is nothing wrong. Oh my system is supposed to be based off kWh a month. My bill this time last year was only dollars more than it was this year with this wonderful thousand dollar system of mine.”

Source

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Areas served

They operate in the following states:

  • Arkansas
  • Kansas
  • Missouri
  • Oklahoma
  • Texas

Services Offered

  • Residential and Commercial Solar Sales and Installations: They specialize in both residential and commercial solar sales and installations.
  • Energy Efficiency Package: Shine Solar, LLC includes a free energy efficiency package with in-house energy audits.
  • Solar Production Guarantee: They guarantee your solar production. If their system does not produce what they promised, they will pay you back the difference.
  • Solar Monitoring: For the life of your solar system, you will receive free solar monitoring. At any time, via their mobile app, you can track the performance and production of your solar system and ensure everything is working properly.
  • Maintenance and Repairs: If, within the first 12 years of your solar installation, you experience maintenance issues due to a faulty installation, they will return and make any necessary repairs, free of charge.

Brands Sold

Solar Panels: Shine Solar, LLC provides Monocrystalline panels and solar shingles. However, the specific brands of the solar panels they use are not explicitly mentioned in the sources we found.

Inverters: The specific brands of inverters used by Shine Solar, LLC are not explicitly mentioned in the sources we found.

Batteries: Shine Solar, LLC offers home battery systems that can work with your existing grid-tied solar panel system. They mention several different types of batteries available from companies such as Tesla, Sonnen, and Enphase.

Licenses & Certifications

The company has the following licenses:

  1. ARKANSAS LICENSE: 0372360621,
  2. KANSAS BUILDING: BUS2022-11076,
  3. KANSAS ELECTRICAL: CER2023-12305,
  4. KANSAS HVAC: CER2023-12453,
  5. MISSOURI BUILDING: 106040,
  6. MISSOURI ELECTRICAL: 5389,
  7. MISSOURI HVAC: 5724,
  8. OKLAHOMA LICENSE: OK00118132,
  9. TEXAS LICENSE: 36871

Payment & Financing Options

  1. Secured Solar Loans: These loans use your home as collateral. The loan terms for secured solar loans are from 5 to 20 years.
  2. Unsecured Solar Loans: These loans do not require any collateral. The terms are between 5 to 20 years. The solar loan interest rates for these loans are between 3.5 to 9 percent.
  3. Property Assessed Clean Energy Programs (PACE): This program is available for residential and commercial properties. States and municipalities offer these programs.
  4. Solar Leasing: Leasing solar panels is an appealing option for homeowners looking to transition to solar energy without the significant upfront investment required for ownership.

Contact Information

Phone Number: (479) 279-7765. They also have a toll-free number: (844)807-4463.

Email: [email protected]

Local Offices Addresses: 

  • 5320 S Shackleford Road Suite G, Little Rock Ar, 72207
  • 4495 SW 119th St., Oklahoma City, OK 73173
  • 1700 Anaconda DR, Harrisonville, MO 64701

Headquarter Address: 5214 W Village Pkwy Ste 100, Rogers, AR, 72758

Our Expert Recommendation

Shine Solar, LLC, based in Rogers, Arkansas, has been making waves in the solar industry since its inception in 2016. With a strong commitment to customer service and a comprehensive range of solar services, it’s no wonder they’ve earned a reputation as one of the best solar companies in the state.

What Makes Shine Solar, LLC Stand Out?

Shine Solar, LLC’s commitment to customer satisfaction is evident in their high average rating of 4.76 from 612 reviews. Their 25-year manufacturer warranty, 25-year production guarantee, 12-year workmanship warranty, and 5-year roof replacement warranty are testaments to their confidence in the quality of their products and services.

Their free energy efficiency package with in-house energy audits and panel performance monitoring for the lifetime of your system are unique offerings that set them apart from many competitors.

What We Liked

We were impressed by Shine Solar, LLC’s transparent and competitive pricing. Their 12-month, no interest, no payment solar loan option makes solar energy accessible to a wider range of customers.

Their A+ rating with the Better Business Bureau (BBB) speaks volumes about their commitment to resolving customer complaints and maintaining high standards of business practices.

What We Didn’t Like

Despite their many strengths, there were a few areas where Shine Solar, LLC fell short. Their limited state availability restricts their services to only five states. Additionally, some customers reported issues with customer service and improper installation.

Customer Reviews and Reddit Feedback

Customer reviews on various platforms are generally positive, praising Shine Solar, LLC’s efficient installation process and responsive customer service. However, a Reddit user reported a less than satisfactory experience, citing issues with the system’s performance and customer service.

Our Recommendation

Based on our research and assessment, we would recommend Shine Solar, LLC to potential customers in their service areas. Their commitment to customer satisfaction, comprehensive warranty options, and competitive pricing make them a strong contender in the solar industry.

However, we advise potential customers to do their own research, read reviews, and ask questions to ensure Shine Solar, LLC is the right fit for their specific needs and circumstances.

Head Office Location

Shine Solar, LLC
5214 W Village Pkwy #100, Rogers, AR 72758

Local Offices

Social Links

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REVIEWED BY

Solar Energy Consultant

We rate solar installers from 1 to 5 stars to help you pick the best one. High stars mean they're really good at what they do and treat their customers right. Low stars? Not so much. We give credit to companies that have been around for a while, know what they are doing, have a high standard of workmanship and equipment, don’t hire subcontractors to keep the bar of solar installation quality high and have good local reviews from real customers (yes, we check if the reviews are actually real or fake). Companies we choose as top-rated know and can help with federal and local solar incentives to help you save, have good financing plans, and guarantee their work. We're here to point you to the solar companies that truly rock, making going solar easy and worthwhile for you.

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