Semper Solaris

Semper Solaris

Semper Solaris Reviews

Semper Solaris Customer Reviews

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1.0 out of 5 stars (based on 1 review)
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Last Updated: June 21, 2024Views: 43

Address: 1805 John Towers Avenue El Cajon, CA 92020

Semper Solaris Reviews

Last Updated: June 21, 2024Views: 43

Address: 1805 John Towers Avenue El Cajon, CA 92020

Key Facts

Since 2012​

Years in businesss

4.5

Average rating

CA

State availability

50-year platinum protection limited warranty for roofing installations

Warranty

TESLA (Solar Roof, Panels, Powerwalls, and other equipment), Canadian Solar, Enphase Energy, and Span Panel

Solar brands

Solar loans, cash agreements, and the Property Assessed Clean Energy (PACE) program

Financing options

Local Expert, NABCEP Certified, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

A+

BBB Rating

3.3

SolarReviews rating

Quick Summary

  • Overall Rating: 3.0 to 4.5 stars based on various review platforms.
  • Years in Business: 12 years, established in 2012.
  • States Served: Primarily California, with additional services in Arizona, Florida, Illinois, and Texas.
  • History: Founded by Kelly Shawhan and John Almond, inspired by the Marine Corps motto “Semper Fidelis” which means “Always Faithful.”
  • Mission Statement: Semper Solaris emphasizes military values like loyalty, duty, respect, and integrity.
  • Warranty Options: Offers a 50-year platinum protection limited warranty for roofing installations and various product-specific warranties.
  • Solar Panel Options: Offers American-made solar panels, including installations of Tesla Powerwall units.
  • Solar Financing Options: Includes solar loans, cash agreements, and the Property Assessed Clean Energy (PACE) program.
  • BBB Rating: A+ rating with the Better Business Bureau.
  • SolarReviews Rating: 3.46/5 stars based on 117 reviews.

Customer Reviews

Complaint

June 25, 2024

I am disappointed, not to say surprised, by my relationship with Semper Solaris so far. For weeks I have been trying to get a technician on the line to schedule a site visit to advise on the best way to replace the inverter in my solar system. The person on the phone has told me twice that she has forwarded my call to the technical service section and then everything goes dead, no call-back, nothing. I want to buy a new inverter from this company and have it installed by this company but I need a site visit to confirm an earlier estimate based on photos I sent.

Gil Shorr


​

Company Gallery

Detailed review

Areas Served Semper Solaris provides services in various regions within California, including:

  • Major Cities: Bakersfield, El Cajon, San Diego, Bay Area, Sacramento, Fresno, Inland Empire, and Palm Desert.
  • Counties: Covers a broad range of counties corresponding to the cities mentioned above.

Company Background and Experience Semper Solaris is a veteran-owned company founded in 2012, committed to employing veterans and emphasizing military values. They offer a range of services including solar panel installations, battery backup solutions, roofing, and HVAC systems. They are known for their strong support of American-made products and veteran employment.

Customer Experience Reviews are mixed, with many customers praising the quality of installations and customer service, while others report issues with communication and project delays.

Positive Reviews:

  1. Customers appreciated the attentive and responsive dealings with company representatives, highlighting seamless installation processes and reliable solar equipment.
  2. Many were satisfied with the professionalism of the installation crews and the comprehensive services provided.
  3. Recommendations from satisfied customers were common, with many noting the company’s commitment to quality and customer satisfaction.

Negative Reviews:

  1. Some customers faced poor communication and delays post-contract signing, with one customer mentioning a project taking over a year to complete despite an initial three-month estimate.
  2. Complaints about service quality, such as improper handling of installations and lack of follow-up, were noted.
  3. Issues with billing and unresolved technical problems were also reported, causing significant customer dissatisfaction.

Services and Expertise Semper Solaris offers:

  • Solar Installations: Customized solar panel systems tailored to individual needs.
  • Battery Storage: Installation of Tesla Powerwall units.
  • Roofing Services: Comprehensive roofing services with a robust warranty.
  • HVAC Systems: Installation and maintenance of heating, ventilation, and air conditioning systems.

Credentials and Warranties

  • Licenses and Certifications: Licensed in multiple states with BBB accreditation since 2013.
  • Warranties: 50-year roofing warranty and various product-specific warranties.

Financing Options Semper Solaris offers several financing options:

  • Solar Loans: Collaborates with lenders like Sunlight Financial, Mosaic, and GreenBiz Financial.
  • PACE Program: Available for homeowners who don’t qualify for traditional financing.
  • Cash Agreements: For those preferring to pay outright.

Contact Information

  • Address: 1805 John Towers Avenue, El Cajon, CA 92020
  • Phone: 619-357-4142

Our Expert Recommendation

As solar experts, we would recommend Semper Solaris for their quality installations and veteran-owned business values. However, potential customers should be aware of possible communication and service delays. It’s crucial to thoroughly review and understand the terms of any agreements and warranties.

Pros:

  • Veteran-owned and operated with strong military values.
  • Comprehensive service offerings, including roofing and HVAC.
  • Quality American-made solar products.

Cons:

  • Mixed reviews regarding customer service and communication.
  • Reports of project delays and unresolved technical issues.

Overall, Semper Solaris is a reputable company with a strong commitment to quality and veteran support, but due diligence is advised to ensure a smooth installation experience.

Head Office Location

Semper Solaris
1805 John Towers Avenue El Cajon, CA 92020

Local Offices

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