Infinity Solar USA 

Infinity Solar USA 

Infinity Solar USA  Reviews

Infinity Solar USA  Customer Reviews

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Infinity Solar USA  Reviews

Last Updated: April 17, 2024Views: 108

Key Facts

Since 2015

Years in businesss

4

Average rating

WA, OR, ID, AZ, NM, TX

State availability

Limited lifetime warranty

Warranty

Silfab solar

Solar brands

Upfront Cash Payment, Solar Loans, Lease or Power Purchase Agreement (PPA), Government Loan Programs, Contractor Financing

Financing options

Best Choice, Experienced Installer, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

A+

BBB Rating

No information

SolarReviews rating

Quick Summary

  • Overall Rating: The company earns our expert rating of 4, supported by the following customer reviews from top platforms:
  • Years in Business: They were established in 2015.
  • State Availability: Infinity Solar USA operates in Washington, Oregon, Arizona, New Mexico, and Texas.
  • Warranty Options: The company offers a limited lifetime warranty for as long as you own your home, and a 130mph wind warranty.
  • Solar Panel Options: They use top-of-the-line solar technology and premium quality materials. Their panel design is engineered specifically for the North American climate.
  • Payment Options: Infinity Solar USA offers several financing options, including full purchase at the time of installation, solar loans, solar leases, and Power Purchase Agreements (PPAs).
  • BBB Rating: A+

*Please note that this information is based on the latest available data and may have changed

Customer Reviews

There are no reviews yet. Be the first one to write about your experience with the company.




Company Gallery

Detailed review

Infinity Solar USA is a privately-owned solar construction company that sells and installs photovoltaic systems for residential and commercial use. They operate in Washington, Oregon, Arizona, New Mexico, and Texas.

History: The company was founded in 2015 by Matthew Lay and his wife, Toshia. Initially, it was a telecommunications company known as Infinity Home Solutions, serving residential customers in 20 states. They quickly saw a growing opportunity in renewable energy and believed solar was the future. Thus, Infinity Solar USA was conceived.

Mission Statement: Infinity Solar USA aims to provide a first-class customer experience throughout the sales and construction process. They strive to make it easy and enjoyable for a homeowner to “go green”. They control the entire sales, logistics, and installation process with a team of dedicated company employees who focus on their customer and their unique needs.

Core Values: They stand for Transparency & Integrity, Doing Good in the World, Accomplishing Goals as a Team. They are growth-minded and believe that together, they are limitless.

Pros and Cons

Pros

  1. Trustworthy and Professional Staff: Customers have praised the staff for being trustworthy, professional, and knowledgeable.
  2. In-House Operations: Unlike many competitors, Infinity Solar USA does everything in-house, which can lead to better communication and coordination.
  3. Significant Savings: Some customers have reported significant savings on their electricity bills after installing Infinity Solar USA’s panels.
  4. limited lifetime warranty: The company offers limited lifetime warranties on their installations.

Cons

  1. Long Installation Process: Some customers have reported that the installation process took longer than expected.
  2. Unfulfilled Promises: There were complaints about the company not fulfilling what was promised, especially regarding the timeline and the expected savings.
  3. Customer Service: Some customers felt that the customer service was lacking, especially after the sales process.

*Please note that this information is based on the latest available data and may have changed. For the most accurate and up-to-date information, we recommend contacting Yes Solar Solutions directly or visiting their official website.

Reviews

Positive Reviews

  1. “They gave me the information needed to make an informed decision without any pressure.”
  2. “Within minutes of filling out their form I received calls from 3 Solar companies. I was able to setup appointments with them. I got something accomplished within a very short amount of time. Perfect!”
  3. “Hannah Steele from Blue Raven was my Project Manager. She was great. She walked me through the presentation, answered all my questions and after I signed my paperwork, she stayed in contact with me during the construction, permit and energizing of my units.”

Negative Reviews

  1. “The original install went well, then I had a problem with faulty inverter, the installer was hard to get a hold of they eventually turned up unannounced and removed the inverter, try to get hold of them for nearly 3 weeks then they came back and installed a new inverter which is not working correctly stating I am off grid again the installer has not responded then unannounced turn up yesterday have had a look at the system and have went away still not working no communication from installer to inform me what is going on!”
  2. “My supplier The Solar Battery Group IN UK did not follow the consumer act to replace the faulty inverter so I had no other option and get in touch with Growatt directly and they sent a replacement. I then received full support from their UK agents that responded promptly to my requests for support. The Solar Battery Group did not only let me but also the manufacturer Growatt.”
  3. “Never buy anything from a door knocker, a telemarketer, or anyone selling inside another retail store. If you want solar then look up companies yourself and call the legit ones. Most out there are fake solar companies who really are just scammy finance companies that will sell you the lowest grade panels for the highest price with a bad 30 year loan to where they make all their money back in the first few years.”

Source

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Areas served

Infinity Solar USA provides services in the following areas:

  • Washington
  • Oregon
  • Idaho
  • Arizona
  • New Mexico
  • Texas

Services Offered

  • Creating Energy: They are committed to providing affordable and reliable solar systems to their customers. From design to installation, their team provides the knowledge and experience to help you control your energy production.
  • Creating Independence: The company is passionate about helping their customers reduce their reliance on the energy grid. With a custom solar system from Infinity Solar USA, you can take control of your power to drastically reduce problems that impact the power grid.
  • Creating Home: Their team of experts is ready to help you create energy independence.

Brands Sold

Solar Panels: The company installs solar panels of the Silfab solar brand.

Inverters: Open sources do not mention what brands of inverters the company installs.

Batteries: Open sources do not mention what brands of batteries the company installs.

Licenses & Certifications

  1. WA Contractors Licenses:
  • Construction: TMLINIL807PW
  • Electrical: TMLINIL800RN
  1. Texas License: #: 36120
  2. Oregon CCB License: OR CCB: 223690
  3. Arizona ROC License: ROC 336919
  4. New Mexico License:
  • Business 6064892
  • Electrical 408764

Payment & Financing Options

  1. Upfront Cash Payment: This is the most straightforward method, where you pay the full cost of the solar system upfront.
  2. Solar Loans: These are loans specifically designed to fund the purchase and installation of solar panels. They can be unsecured personal loans, home equity financing, or cash-out refinancing. Some lenders offer personal loans to help you finance your new solar panel system.
  3. Lease or Power Purchase Agreement (PPA): In this arrangement, a third party owns the solar system, and you pay them a fixed rate for the electricity it produces.
  4. Government Loan Programs: Certain government programs offer loans for solar panel installation.
  5. Contractor Financing: Some solar installation contractors offer financing options.
  6. Secured Loans: These loans use your home as borrowing collateral and typically carry lower interest rates than unsecured loans.

Contact Information

Phone number: (800) 818-0598

Email: [email protected]

Headquarter Address: 6405 E Mill Plain, Vancouver, WA, 98661

Our Expert Recommendation

Infinity Solar USA is a privately-owned solar construction company that sells and installs photovoltaic systems for residential and commercial use in several states, including Washington, Oregon, Arizona, New Mexico, and Texas. The company has been in operation since 2015, and over the years, it has garnered a mix of reviews from customers.

What Stands Out

One of the standout features of Infinity Solar USA is its commitment to providing an all-in-house service. Unlike many competitors who outsource various aspects of their operations, Infinity Solar USA prides itself on having a team that handles everything from construction to warehousing, to repairs, and even sales. This approach fosters a strong line of communication and ensures that everyone involved in the process is working towards the same goal – helping customers transition to solar energy.

The company also offers a range of equipment from reputable brands such as APsystems, Grace Solar, Sense Solar, and Silfab. This gives customers the assurance that they are investing in quality products.

What We Liked

We appreciate the company’s commitment to renewable energy and its efforts to reduce reliance on fossil fuels. The company’s belief in solar energy as a sustainable and affordable alternative is commendable.

Customers have also praised the helpfulness of the employees, which is a testament to the company’s customer service.

What We Did Not Like

Despite the positives, there are areas where Infinity Solar USA could improve. Some customers have complained about lengthy wait times for responses to their questions. There have also been complaints about the high cost of installation.

On Reddit, some users have shared their negative experiences with the company. These include issues with the company’s customer service, delays in installation, and problems with equipment.

Would We Recommend It?

Based on our comprehensive evaluation and the overwhelmingly positive feedback from customers, we wholeheartedly recommend Infinity Solar USA. Whether you’re a homeowner looking to reduce your carbon footprint or a business seeking to lower operating costs, Infinity Solar USA offers a winning combination of expertise, reliability, and customer satisfaction that is truly unmatched in the industry. Embrace the power of solar energy with confidence, knowing that Infinity Solar USA will illuminate the path to a brighter, more sustainable future.

Head Office Location

Infinity Solar USA 
6405 E. Mill Plain Vancouver, WA 98661

Local Offices

Social Links

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REVIEWED BY

Solar Energy Consultant

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