Sunworks

Sunworks

Sunworks Reviews

Sunworks Customer Reviews

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Last Updated: June 21, 2024Views: 20

Address: 15 Pepsi Way, Durham, CA 95938

Sunworks Reviews

Last Updated: June 21, 2024Views: 20

Address: 15 Pepsi Way, Durham, CA 95938

Key Facts

Since 1983

Years in businesss

5

Average rating

A 25-year comprehensive warranty for their solar panels and a 10-year warranty for their inverters

State availability

SunPower, SMA America, LG Solar, SolarEdge Technologies, REC Group, Qcells, Tesla

Warranty

Loans, purchases, and Power Purchase Agreements (PPAs)

Solar brands

No information

Financing options

Experienced Installer

Acknowledgement

Experienced installer

Expertise

No information

BBB Rating

2.8

SolarReviews rating

Quick Summary

  • Overall Rating: Sunworks has mixed reviews with a general tendency towards positive experiences, although some customers report significant issues.
  • Years in Business: Sunworks has been in operation since 1983.
  • States Served: Primarily California, but they also operate in several other states including Arizona, Nevada, Texas, and more.
  • History: Sunworks has grown from a local provider to a national company with a focus on high-performance solar power systems across various sectors.
  • Mission Statement: Sunworks is committed to providing high-quality solar power systems with a focus on exceeding industry standards, ethics, and safety.
  • Warranty Options: Sunworks offers a 25-year comprehensive warranty for their solar panels and a 10-year warranty for their inverters.
  • Solar Panel Options: They provide a range of solar panels but do not disclose specific brands publicly.
  • Solar Financing Options: Sunworks offers various financing options, including loans, purchases, and Power Purchase Agreements (PPAs).
  • BBB Rating: Not accredited by the BBB, with a rating of 1.8 out of 5 based on customer reviews and 25 complaints closed in the last 3 years.
  • SolarReviews Rating: Generally positive, with professional staff and effective installations, though some customers have reported follow-up service issues.

Customer Reviews

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Company Gallery

Detailed review

Areas Served

Sunworks serves a wide range of areas across California, including but not limited to Roseville, where their headquarters are located. They also have a presence in multiple other states.

Company Background and Experience

Sunworks has a long history in the solar industry, starting in 1983. They provide solar solutions for residential, commercial, agricultural, industrial, and public works sectors. The company is known for its professional and responsive service, although some customers have reported delays and issues with follow-up services.

Customer Experience

Positive Reviews:

  1. Customers have praised the professionalism and knowledge of the staff, particularly mentioning responsive and supportive service throughout the installation process.
  2. Many customers report smooth installations and satisfactory performance of their solar systems.
  3. The company’s ability to handle HOA regulations and provide clear, competitive pricing has been positively noted.

Negative Reviews:

  1. Some customers have experienced significant delays and poor communication, particularly in the follow-up phase after installation.
  2. Issues with passing final inspections and lack of timely responses to service inquiries have been reported.
  3. Complaints about unresolved issues with solar panel performance and difficulties in reaching customer support for repairs.

Services and Expertise

Sunworks offers a broad range of solar services, including installations for residential, commercial, agricultural, and industrial applications. They also provide operations and maintenance services and home builder solutions. Their expertise includes handling complex solar projects and ensuring compliance with local regulations.

Credentials and Warranties

  • Licenses: Sunworks holds a valid license from the California Contractors State License Board.
  • Certifications: Specific certifications like NABCEP are not mentioned, but they emphasize high industry standards and safety.
  • Warranties: They offer a 25-year warranty on solar panels and a 10-year warranty on inverters, covering product and workmanship.

Financing Options

Sunworks offers several financing options to accommodate different customer needs:

  • Loans: Popular option with low monthly payments, including product and workmanship warranties.
  • Purchases: Best value with no monthly payments, qualifying for tax credits and government incentives.
  • PPAs: Low monthly payments with applicable warranties.

Contact Information

  • Address: 1030 Winding Creek Road #100, Roseville, CA 95678
  • Phone: (916) 409-6900

Our Expert Recommendation

As solar experts, we would cautiously recommend Sunworks for solar installations in California. They have a long history and a broad range of services, with generally positive feedback on their professionalism and installation quality. However, potential customers should be aware of the reported issues with follow-up service and communication. It is advisable to thoroughly discuss these concerns with Sunworks before committing to ensure a clear understanding of the post-installation support they will provide. Overall, Sunworks is a competent choice, but customers should ensure all service and warranty terms are clearly defined.

Head Office Location

Sunworks
15 Pepsi Way, Durham, CA 95938

Local Offices

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